Update from Asus

The service team reply misunderstood the situation. Unlock tool is unavailable at this moment but we are allowing the possibility to unlock, please stay tuned.

**TL;DR

  • ASUS has apparently withdrawn the ability to unlock the bootloader on its phones.
  • As per the company’s technical support team, Zenfone 10 and Zenfone 9 users won’t be able to root their phones.
  • XEAL@lemm.ee
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    1 year ago

    ASUS is apparently killing the posibility of me being a potential customer of their smartphones.

    • Magiwarriorx@lemmy.world
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      1 year ago

      ASUS annihilated the possibility I’d ever buy any ASUS product after the way they handled the 7800X3D/AM5 VoC issue. I had never really noticed, but a pretty big swathe of my tech came from them (laptop, monitor, and motherboard among others) but no more.

      • silentknyght@lemmy.world
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        1 year ago

        It’s a big company. Lots of people in lots of departments doing lots of different things. Do you swear off Samsung memory or flash because of their practices around their TV’s or refrigerators?

        • Magiwarriorx@lemmy.world
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          1 year ago

          If the refrigerant on my fridge leaked and they refused to fix it, I’d sure swear off their ACs too, yeah.

  • Xperr7@kbin.social
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    1 year ago

    Oh, fuck off. I’m not one to root my phone, but you own the damn thing. Once it’s in your hands, the maker should have no right to tell you what to do with it.

    • XLRV@lemmy.ml
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      1 year ago

      Yeah, I’m really tired of this.

      We should be able to root and install any OS on our phones like we can do on PC.

      I don’t use root or custom ROMs on my phone anymore but this is something that should always be possible.

    • King@lemmy.world
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      1 year ago

      Yeah no reasons besides only tiny stuff like being only flagship under 6", better speakers than samsung, better cooling and less throttling than samsung, headphone jack, near stock android. More like there are no compelling reasons to root anymore, enjoy your 1k samsung throttling tho

      • z2k_@lemmy.nz
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        1 year ago

        2 years of updates means you’ll quickly end up with a phone that’s waiting to be hacked

        • King@lemmy.world
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          1 year ago

          They offer 4 years of security updates, what are you on about? It’s even better than sony

          • XLRV@lemmy.ml
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            1 year ago

            Well it’s better but it’s still not enough imo.

            People shouldn’t be left behind on security just because they don’t have the latest phone, 4 years isn’t long at all.

            Now phones are powerful enough to last years, and could last even longer with replaceable batteries. This artificial limitation is anti-customer.

            So yeah at least there should be an way to root and install custom ROMs, they may not want to support phones longer officially but they shouldn’t limit the user if they want to do it themselves.

              • XLRV@lemmy.ml
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                1 year ago

                They don’t have to support it 10 years, but they shouldn’t prevent people to keep their phones updated themselves with custom ROMs.

                • King@lemmy.world
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                  1 year ago

                  Ah the peak of security, third party custom roms. Accept your hobby isnt popular and move on, grown ups like their banking apps working

  • SeaJ@lemm.eeOP
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    1 year ago

    Considering their crappy major release and security update support, rooting and flashing custom images is basically a requirement.

      • Herr Woland@lemmy.world
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        1 year ago

        My guess is they’re going to slow down the device on new android and block rooting so you can’t install your own OS, also, probably doing a lot of spying on the users.

  • cafeina@lemmy.world
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    1 year ago

    Locked bootloader and only 2 years of upgrades? Is not like Zenfones are cheap either. Hard pass!

  • 𝐘Ⓞz҉@lemmy.world
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    1 year ago

    Simple fix: stop buying Asus phones. Once their profit drops they will let you unlock bootloader

  • 👁️👄👁️@lemm.ee
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    1 year ago

    Why do so many phone manufacturers hate letting you unlock their bootloaders? Every Google phone lets you do this, and they probably have the most secure Androids of them all.

    • Psythik@lemm.ee
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      1 year ago

      No kidding, especially with their recent motherboards catching on fire, and then voiding users’ warranties for updating to the beta BIOS that fixes the issue, fiasco.

      They used to be such a good company; what happened?

    • onparole@lemmy.world
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      1 year ago

      Yeah, don’t have one of these, but I was looking at one before settling on a Pixel 7 Pro instead. Have had some sketchy interactions with Asus regarding support and warranty in the past. Might be looking elsewhere in the future where ever Asus is an option. I really don’t like they changing promises retroactively.

  • bitwolf@lemmy.one
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    1 year ago

    Very easy way to remove an almost perfect phone from my list of upgrade considerations.

  • pallettownbry@lemmy.world
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    1 year ago

    This is exactly why I sent my Zenphone 9 back. Shame because it was such a good little phone and one of the few flagships with a headphone jack.

    • foggy@lemmy.world
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      1 year ago

      I still don’t buy Sony over the rootkit escapade and that was nearly 30 years ago.

    • jamyang@programming.dev
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      1 year ago

      I bought their Zenfone 5 in 15 and I always chose ASUS MoBos whenever I need to upgrade. Not anymore.

  • kamen@lemmy.world
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    1 year ago

    … aaaand another brand I’ll be avoiding when looking for a new phone. In my eyes a phone that can’t be rooted is kind of like a computer without access to an administrator account - you can do stuff with it, but at one point your hands are tied.