• maegul (he/they)@lemmy.ml
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      1 year ago

      Yea I tried signing up to Netflix again since they had added the new plans and ads. Didn’t last more than the first/initial month/payment. What hot garbage that experience was. The 90s experience of having a cable person come over and install something would have been more user friendly. They lost a lot of good will from me as a customer that day, I’m not sure I’ll ever go back.

      • Whirlybird@aussie.zone
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        1 year ago

        What do you mean by the experience was hot garbage? Signing up for a netflix account? It’s about as straight forward as it can possibly get.

        • maegul (he/they)@lemmy.ml
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          1 year ago

          Chiefly, a bunch of compatibility issues arose because their ad tracking had a bunch of requirements for some reason. We went from being able to watch anything on our TV to only being able to watch Netflix in a laptop screen.

          Part of that is that we keep older hardware going. But that hasn’t been a problem for any other streaming service up until now.

          Not to mention that I was paying for … ads. Nah! I’m old enough to have gone through the same thing with cable TV. No ads at first, and then they crept in, and at some point you were sitting there wondering what you were paying for again.

          • Whirlybird@aussie.zone
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            1 year ago

            There are no “ads” on netflix though? Are you calling “here are shows that you can watch on the streaming service that you’re paying for” ads?

            I still don’t understand your sign up issue. Were you trying to sign up on a TV? There are no “ad tracking requirements” for any of their apps that run on a tv.

            • maegul (he/they)@lemmy.ml
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              1 year ago

              There are no “ads” on netflix though?

              There are. That’s part of the whole point of their current payment plan system and its new business model.

              I still don’t understand your sign up issue.

              It wasn’t a signup issue, it was a usability issue. For whatever reason, their new ad-based system introduced a bunch of tech requirements that meant stream options were all of a sudden limited, in a way, very conspicuously, no other streaming platform I’ve used is. In my situation, every other streaming platform could be played on my tv in some way. For Netflix though, that was either impossible or prohibitively difficult. This was on the ad plan. I’m not even sure if the ad-free plan would have been better, because all the limitations seemed to stem from the tech stack they were using.

    • EnderWi99in@kbin.social
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      1 year ago

      Why would you be even? They got rid of it because for whatever reason people complained about offering a more economical option. Use whatever streaming services you want though. At this point it’s just about content. I don’t get the random Netflix hate from Reddit in particular.

        • Pillowpants@lemmy.world
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          1 year ago

          Wait, you guys stopped? I used to have Netflix, Hulu/Disney+, Max, Prime, Paramount+/Showtime, and Peacock. I should have had access to pretty much any movie I wanted with all those subscriptions. Yet, at least once per month I decided I wanted to watch something either I had or hadn’t seen before and it’d be on some random service I don’t have. I refused to pay for more services so I’d just pirate it.

          A week ago I cancelled them all and subscribed to a VPN. Piracy is cheaper, more convenient, and it pisses off the corpos. That’s a win/win in my book.

  • li10@feddit.uk
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    1 year ago

    I cancelled Netflix last month and had only kept it that long for family members.

    After cancelling, I got a welcome back email because they’re apparently happy to let anyone logged in reactivate the subscription…

    So I contacted them again to cancel, get a refund and ask what happened.

    Then I decided I wanted to remove my card details from the account, but apparently you can only do that by contacting support…

    So they think it’s okay to let anyone restart the subscription from a TV without entering a password, but they’ll make you contact support to remove card details…

      • prole@sh.itjust.works
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        1 year ago

        Only if you plan to never do business with them ever again. I did that for a ps4 game on the PlayStation store that didn’t work with no refunds, and Sony locked down my account until I paid them that money. Pretty sure they warned that next time they won’t be so nice. Pretty fucked up.

        • ilickfrogs@lemmy.world
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          1 year ago

          Just about everywhere does that. People love throwing around the charge back option on the internet but it often fucked you over. Some companies use 3rd party payment processors so it can not only ban you from the company you charged back but also anything else using that processor.

          • Whirlybird@aussie.zone
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            1 year ago

            Yeah doing a charge back is a last resort and should only be used when you’ve actually been screwed over and you don’t mind the account/service that you’re doing the charge back against being permanently banned.

        • Whirlybird@aussie.zone
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          1 year ago

          It’s not fucked up at all. Doing a charge back for what you did is basically stealing. You kept the game and got your money back.

          • ikidd@lemmy.world
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            1 year ago

            If it didn’t work and there were no refunds, then what the hell else do you do? There was stealing, but it wasn’t this guy.

              • prole@sh.itjust.works
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                1 year ago

                I honestly can’t remember the exact situation, but I believe it was related to mistakenly buying something that was an add-on or dlc for a game I didn’t own, thinking it was a bundle with the game AND the add-on. It may even have been my fault, though it was certainly misleading.

                But it was about $13 on an account that has spent literally thousands. They blocked my account and I couldn’t connect to their network with my ps4/ps5 until I bought ~$13 in PlayStation store credit and added it to my account.

                Great way to treat a loyal customer. It’s almost like they know very well that they have all the power in this dynamic, and that I wasn’t going to give up thousands of dollars in games over 13 bucks.

                When they get a customer locked in like that, they know they can get away with anything, and they do.

                You can call it what you want, but it’s not unethical. I’m not even sure what they did would even be legal in Europe

          • prole@sh.itjust.works
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            1 year ago

            I only kept the game, because they have no mechanism for returning it. I didn’t want the game.

            You’re also ignoring the power dynamic here. The consumer has zero power in situations like this. A charge back is one of the few tools we have to try to avoid being taken advantage by corporations.

            What, am I going to sue Sony Computer Entertainment, and best them in court? Or is it more likely that they’re aware that they hold all of the power in this dynamic?

            • Whirlybird@aussie.zone
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              1 year ago

              Any “power dynamic” is not the point. You bought something and then tried to circumvent it to get your money back while keeping the content.

              Does Sony’s refund policy suck? Yep, it does.

              Is what you did essentially stealing? Also yes.

              Doing chargebacks is a common scam btw. People will buy something, get the item or service, then do a charge back to get their money back, with the bank/provider doing it and then putting the burden on the retailer to prove that the person got what they paid for, which is often impossible.

              Think about it like buying something on eBay, getting it, then asking ebay for your money back saying that you never received the item.

    • Marks@kbin.social
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      1 year ago

      Probably a good reason why you shouldn’t share your sub but netflix should have an easier setting to disable it so it is on them.

      • li10@feddit.uk
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        1 year ago

        I mean, the sub is designed to be shared within a household, that’s why they have profiles…

        The problem is Netflix letting a sub profile reactivate the subscription without providing a password.

  • cassetti@kbin.social
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    1 year ago

    I was a Netflix DVD subscriber before they released a Wii streaming disc then started streaming Netflix back when it was glorious with all your favorite shows. Eventually I downgraded to the cheap $8 plan for a single user at 1080p resolution which was fine - my old television is still 1080p native resolution.

    Then they quietly raised the price… and dropped the resolution to 720p without telling me. Finally I had enough - after more than a decade I finally cancelled my Netflix account last year and haven’t looked back.

    I don’t miss their “netflix originals” which only last for one or two seasons before getting canned because netflix needs more viewership to justify the investments.

    Truth be told, I don’t watch must television (or even youtube) in general - I have better things to do with my time than vegetating on a couch watching a tv screen.

  • Overzeetop@kbin.social
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    1 year ago

    When asked for comment a Senior Executive, who asked not to be named, responded, “At that price point we’re rather have them pirate the shows than have to deal with the customer service and billing headaches.”

  • TheSaneWriter@lemmy.thesanewriter.com
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    1 year ago

    Generally it’s agreed the best way to stop piracy is by offering a more convenient alternative. I generally for example don’t pirate video games available on Steam. With streaming services being so disjoint and expensive now I’ve gone back to pirating, at least with cable you can bundle channels.

    • Whirlybird@aussie.zone
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      1 year ago

      Yep, and when netflix took off piracy took a dive because of how good it was. Then every studio decided they wanted their piece of the streaming pie so pulled all their content off netflix and released their own streaming service, so now we’re basically back to having to pay $100 a month to get access to everything, just like we were with cable before netflix changed the game. Shockingly, piracy has shot up again.

      These companies are so stupid and greedy.

      The only games I’ll pirate are ones that are no longer available to buy, because what else am I supposed to do?