The hardware is good and I like the idea in principle but Fairphone’s support and software QA is dreadful and you need to hope you never need the former because of problems with the latter. My FP5 was bricked by an update they pushed out and after six weeks of trying to get a solution from their support (four weeks of which they didn’t respond at all) I ended up claiming on insurance and buying a Pixel. According to the forums this problem is far from unique to me.
I’ve been running FP4 for about 2 years now. the software bug fix cycle leaves something to be desired.
for example, the first 16 months of my ownership had every single phone call screaming at me. I mean, the volume was loud enough it was quieter than the speaker phone.
the did eventually fix that bug, but not two months later there’s a bug that breaks my running processes button(square at the bottom). as of right now there’s no fix other than using the OEM shitty launcher. so, 5-10 times a day I have to go to settings > apps > default apps > launcher > bliss launcher > running apps > settings > launchers > my launcher > close what I just had to use > go back to what I was just doing.
I enjoy the phone, don’t get me wrong. I just wish they performed better software testing on their own hardware.
I got the phone for the ethics, reparability, and privacy. I’ll never go back.
The hardware is good and I like the idea in principle but Fairphone’s support and software QA is dreadful and you need to hope you never need the former because of problems with the latter. My FP5 was bricked by an update they pushed out and after six weeks of trying to get a solution from their support (four weeks of which they didn’t respond at all) I ended up claiming on insurance and buying a Pixel. According to the forums this problem is far from unique to me.
I’ve been running FP4 for about 2 years now. the software bug fix cycle leaves something to be desired.
for example, the first 16 months of my ownership had every single phone call screaming at me. I mean, the volume was loud enough it was quieter than the speaker phone.
the did eventually fix that bug, but not two months later there’s a bug that breaks my running processes button(square at the bottom). as of right now there’s no fix other than using the OEM shitty launcher. so, 5-10 times a day I have to go to settings > apps > default apps > launcher > bliss launcher > running apps > settings > launchers > my launcher > close what I just had to use > go back to what I was just doing.
I enjoy the phone, don’t get me wrong. I just wish they performed better software testing on their own hardware.
I got the phone for the ethics, reparability, and privacy. I’ll never go back.
Get on LineageOS.