For similar reasons, I stopped ordering with any alterations at all. I used to customize order a little and they always messed it up. It’s pretty rare that I go at all, but I figure that way it’s the standard meal and they can just go in autopilot making it. Less disappointment when things go wrong
Why would they have to go to the CS desk? the cashier can just change it right there. It happens occasionally where they scan too many items and have to void some out, it’s really not a big deal.