misk@sopuli.xyz to Technology@lemmy.worldEnglish · 2 months agoBrother denies using firmware updates to brick printers with third-party inkarstechnica.comexternal-linkmessage-square64fedilinkarrow-up1517arrow-down17
arrow-up1510arrow-down1external-linkBrother denies using firmware updates to brick printers with third-party inkarstechnica.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 2 months agomessage-square64fedilink
minus-squareLastYearsIrritant@sopuli.xyzlinkfedilinkEnglisharrow-up11arrow-down1·2 months agoCustomer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them. Asking policy questions or anything at this level would likely get no useful info.
minus-squareayyy@sh.itjust.workslinkfedilinkEnglisharrow-up1·2 months agoOnly if the customer service is unempowered garbage.
minus-squareFelixCress@lemmy.worldlinkfedilinkEnglisharrow-up4·2 months agoWelcome to the real world.
Customer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them.
Asking policy questions or anything at this level would likely get no useful info.
Only if the customer service is unempowered garbage.
Welcome to the real world.