Uber CEO balks after a reporter tells him the cost of his 2.9-mile Uber ride: ‘Oh my God. Wow.’::undefined

  • malloc@lemmy.world
    link
    fedilink
    English
    arrow-up
    168
    arrow-down
    3
    ·
    1 year ago

    The fact that a 2.9 mi car ride costs $50 with a tip is fucking insane. This country is absolutely backwards when it comes to transportation. Everything is nearly car centric. Minimal options for alternatives.

    • Dr. Moose@lemmy.world
      link
      fedilink
      English
      arrow-up
      106
      ·
      1 year ago

      People who have never experience good public transport don’t know what they’re missing tbh. When I lived in Japan for a few months I could get around the whole city without much planning. It was so freeing not having to think about transportation. I think public transportation + last mile assistance (e-scooters, e-bikes etc.) is by far the most efficient an free transportation experience out there.

    • Illegal_Prime@dmv.social
      link
      fedilink
      English
      arrow-up
      25
      arrow-down
      28
      ·
      1 year ago

      Bear in mind this was in Manhattan, one of the most transit oriented places in the world. You could go that distance by subway for $2.75, 24 hours a day. Either the journalist was being stupid, or overlaps more likely, wanted to prove a point.

      • 1bluepixel@lemmy.world
        link
        fedilink
        English
        arrow-up
        58
        arrow-down
        8
        ·
        edit-2
        1 year ago

        NYC might be the most “transit-oriented” city in America, but in the world? Not then close. Not by a mile.

        Most big cities in Europe have a mix of buses, subways, and trams that make taking public transport a no-brainer. That includes Eastern Europe, too. That’s also true of any big city in China, Korea, and Japan.

        • Illegal_Prime@dmv.social
          link
          fedilink
          English
          arrow-up
          13
          arrow-down
          5
          ·
          1 year ago

          What makes you say that New York doesn’t have that, most of the city is well served by rapid transit. And I was talking about Manhattan specifically, which is one of the most transit dense places in the world, even if you leave out local buses and just stick to subway and BRT, you can basically get anywhere in the borough. Yeah, parts of the outer boroughs lack frequent transit (especially SI),but most NYers don’t drive, sticking to trains and the occasional taxi. If New York isn’t transit oriented, I don’t know what is.

      • Hazdaz@lemmy.world
        link
        fedilink
        English
        arrow-up
        15
        arrow-down
        17
        ·
        1 year ago

        You are totally right, but all the downvotes show how biased Lemmy is.

        Also you clearly wrote “one of…” not THE most transit oriented places in the world, and yet the other person clearly missed that part.

  • Katana314@lemmy.world
    link
    fedilink
    English
    arrow-up
    107
    arrow-down
    5
    ·
    1 year ago

    In a faint way, I might almost frame this as a positive thing.

    The gig workers driving Uber vehicles are generally the sort of people that absolutely need it. And, especially in a hub like New York City, $50 fares should be the sort of thing that pushes people into making use of either the bike share system or subway, rather than promoting increased traffic congestion at peak times. And yes, I am aware in many cases that results in increased trip times; which should be a motive to invest further in these systems to make them faster and more convenient.

    I don’t think it’s just Uber - America will at some point have to wake up to the expected costs of its heavily service-focused industries, the value of an individual person’s time, and of one’s own personal vehicle for a trip.

    • AzPsycho@lemmy.world
      link
      fedilink
      English
      arrow-up
      32
      ·
      edit-2
      1 year ago

      Yep. Went to Disneyland a year ago and the trip there was very affordable. The trip home was 3-4x higher since it was closing time.

      • hh93@lemm.ee
        link
        fedilink
        English
        arrow-up
        31
        arrow-down
        5
        ·
        1 year ago

        I mean that’s how the market works isn’t it? It’s the best way to attract more drivers to those sort of locations.

        That said public transport should be in place for situations like this so we don’t have 50 cars leaving but 1 bus instead…

        • Radium@sh.itjust.works
          link
          fedilink
          English
          arrow-up
          16
          ·
          1 year ago

          It’s almost like we should regulate the industry to ensure that no one party in the deal is abusing the other. Taxis are regulated and can’t charge surge rates for a reason, when you are stuck somewhere and there are only a couple options to choose it isn’t a balanced market and therefore needs the state to ensure fairness

          • hh93@lemm.ee
            link
            fedilink
            English
            arrow-up
            5
            arrow-down
            1
            ·
            1 year ago

            that regulation won’t happen though

            if a politician says that from next month on flights, gas and meat will be taxed according to the environmental impact then I’m pretty sure that politician won’t be in office anymore that next month.

            For sure we need those kinds of regulations since most people won’t lift a finger if it’s inconvenient for them - but if noone is showing the politicians that they have support with ideas like this it’s far too risky for them to do and they will just pass the “bomb” to the next government and hope that it goes off when they are in power.

            In Germany Merkel for 16 years completely slept on housing (specifically the heating) being a main factor for environmental impact of the whole country and now the current government has to kind of hit the brakes hard and named a deadline after which it’s impossible to install new gas-heating anymore and the backlash was HARD. Would this have been tackled earlier the impact would have been far less but it’s just too risky for politicians to even try something like this if they want to stay in power.

            That’s why I think that something like a Citizens’ assembly it probably the only way possible to implement something before it’s too late. As long as there are politicians hoping to be reelected noone will even try - and if there aren’t assemblies then starting a movement of individual change is the only chance we got

        • ZzyzxRoad@lemm.ee
          link
          fedilink
          English
          arrow-up
          1
          ·
          1 year ago

          Seems like they didn’t have any problem getting drivers to take them there when the fares were lower either.

  • PolydoreSmith@lemmy.world
    link
    fedilink
    English
    arrow-up
    54
    arrow-down
    10
    ·
    1 year ago

    Uber’s net profit for the twelve months ending March 31st, 2023 was $-3.36bn. That’s negative 3.36 billion dollars. They posted their first ever operating profit today. August 1st, 2023.

    So yeah, really cool company. Not at all some sort of horrifying demon of modern capitalism…

    • FuglyDuck@lemmy.world
      link
      fedilink
      English
      arrow-up
      54
      ·
      1 year ago

      Pretty sure Uber’s sole existence is owed to cheap debt and a bubble in venture capital. Them and WeWork soaked investors for all they were worth and never gave a flying fig about profitability because there was always some one willing to float a cheap loan

      • fidodo@lemmy.world
        link
        fedilink
        English
        arrow-up
        25
        arrow-down
        1
        ·
        1 year ago

        They got investment because they were building a monopoly first. It really just tells you how valuable monopolies are if it wasn’t obvious enough already. It’s more reason why we can’t let monopolies happen.

        • Regna@lemmy.world
          link
          fedilink
          English
          arrow-up
          13
          ·
          1 year ago

          Like Amazon, which only had net losses for several years (from 1994 to 2002) in order to focus on aggressive growth and outcompeting other similar services by setting excessively low prices on books and media.

        • FuglyDuck@lemmy.world
          link
          fedilink
          English
          arrow-up
          2
          ·
          edit-2
          1 year ago

          It was a sound business idea though. Just a shitty investment idea.

          The owners/founders made shitloads off it (at the expense of investors.)

            • FuglyDuck@lemmy.world
              link
              fedilink
              English
              arrow-up
              2
              ·
              1 year ago

              oh, yeah. the gig economy and the startups that exploit is genuinely awful. Can’t say I feel bad for the duped investors, though. They invested in a genuinely shitty company. so. heh.

    • SeaJ@lemm.ee
      link
      fedilink
      English
      arrow-up
      6
      ·
      1 year ago

      I really don’t know how they are not profitable. They must waste a shit ton on self driving technology. They effectively killed a large portion of the taxi industry while now costing more. It’s not as if their app is done miracle app these days. The few taxi services that are left tend to basically have a similar app.

      • Chocrates@lemmy.world
        link
        fedilink
        English
        arrow-up
        4
        ·
        edit-2
        1 year ago

        That was the goal. Use unlimited VX money to kill taxis and then get a monopoly. Inflation came at the right time I guess, they can increase prices by a ton and we just blame it on inflation

  • Bobby Bandwidth@lemmy.world
    link
    fedilink
    English
    arrow-up
    35
    arrow-down
    1
    ·
    1 year ago

    “from downtown New York City to the West Side”

    $50 is what you’d expect if you lived in nyc, or been there enough

    • Phyrin@lemmy.world
      link
      fedilink
      English
      arrow-up
      7
      arrow-down
      1
      ·
      1 year ago

      Not from the area, what’s the deal/context?

      I’m assuming it’s a traffic cluster fuck?

      • Bobby Bandwidth@lemmy.world
        link
        fedilink
        English
        arrow-up
        28
        ·
        1 year ago

        It’s one of the densest, most populated 2.9 miles in the world. The route takes you through the core of manhattan/nyc.

      • KevonLooney@lemm.ee
        link
        fedilink
        English
        arrow-up
        12
        arrow-down
        1
        ·
        1 year ago

        It’s 5 to 7 miles, possibly in traffic. 20 to 50 minutes, depending on the time of day. It’s like $30, but could double during rush hour or any popular time of day.

        So yeah, $50 whenever you want to go. $30 in the middle of the night.

          • KevonLooney@lemm.ee
            link
            fedilink
            English
            arrow-up
            7
            ·
            1 year ago

            Cabs are less than Uber. But really just take the subway, unless you’re going across town or something where a car is faster.

              • Nix@merv.news
                link
                fedilink
                English
                arrow-up
                2
                ·
                1 year ago

                Uber is way way more convenient to order because of the apps. Same reason airbnb is still better for most people when traveling/renting in a new city. Its way more convenient than the traditional way that fancy updated in decades

                We need monopoly and housing regulation so these companies can’t exploit people and cause huge harm to neighborhoods while people still get the benefit of the apps making things way easier.

              • SCB@lemmy.world
                link
                fedilink
                English
                arrow-up
                1
                arrow-down
                1
                ·
                1 year ago

                In addition to the other post, Ubers are incentivized to be clean, pleasant experiences, and cabs absolutely are not.

  • foggy@lemmy.world
    link
    fedilink
    English
    arrow-up
    34
    arrow-down
    1
    ·
    1 year ago

    Next ask him how much a $10 meatball sub delivered from 2 miles away should cost.

    • wolfpack86@lemmy.world
      link
      fedilink
      English
      arrow-up
      27
      arrow-down
      1
      ·
      1 year ago

      That was the original idea. Pick people up going the way you’re going. Minimal extra mileage, and get paid for the small inconvenience.

      But now people are driving just to drive.

  • PutangInaMo@lemmy.world
    link
    fedilink
    English
    arrow-up
    20
    arrow-down
    3
    ·
    1 year ago

    I had to use this service one time, to pick up my wife from the hospital in the middle of the night. The guy never even picked her up and I still had to pay 50 goddamn dollars. Fuck this company.

    • Boinketh@lemm.ee
      link
      fedilink
      English
      arrow-up
      12
      ·
      1 year ago

      Why the hell didn’t you just do a chargeback or report them for fraud?

        • Boinketh@lemm.ee
          link
          fedilink
          English
          arrow-up
          3
          ·
          1 year ago

          Services weren’t rendered though. Was it your fault that she wasn’t picked up or his? ToS is generally not enforceable.

          • PutangInaMo@lemmy.world
            link
            fedilink
            English
            arrow-up
            1
            ·
            1 year ago

            It was on us. Her hospital discharge wasn’t ready, she didn’t have her cell phone on her so couldn’t communicate and the garbage ass ER desk was the most unhelpful group of people. I got fucked.

  • ArtVandelay@lemmy.world
    link
    fedilink
    English
    arrow-up
    14
    ·
    1 year ago

    These prices are set via algorithm, and time of day seems to be a huge part of it. My 2.5 mile trip in Washington DC on a Thursday morning at 7:30 was $55.

    • Hackerman_uwu@lemmy.world
      link
      fedilink
      English
      arrow-up
      33
      ·
      edit-2
      1 year ago

      There was speculation that the algo takes several features into account not just time. Things like battery life, distance from frequent locations, etc. So for instance: profile is a young lady, she is on 10% battery and is several miles from home at an entertainment hub like a nightclub/concert so jack the fare up cos she’ll take it regardless, type stuff.

      I used to have a very unreliable Jeep that would break down for weeks at a time. I bit the bullet and ubered to work. I have screenshots showing the fare climbing over the course of a week to six times the original price for the same trip as the algo learned that I needed to work and did not have a car.

      • Tangent5280@lemmy.world
        link
        fedilink
        English
        arrow-up
        4
        arrow-down
        1
        ·
        edit-2
        1 year ago

        Jesus Christ that’s horrible. We’ll need to now make something like virtualbox for Android to isolate these shitty ass apps from knowing system details and shit.

        EDIT: We all need to go check our uber transactions to see if cost per ride corresponded to life events.

  • Kinglink@lemmy.world
    link
    fedilink
    English
    arrow-up
    14
    arrow-down
    2
    ·
    edit-2
    1 year ago

    “It was 10 am on a sunny weekday”… supply and demand. Take the number of people wanting a ride and divide by the number of drivers available, and in some way that number will be the multiple.

    Area will matter (Apparently NYC), but Uber is a gig economy, people use it as a side hustle, so during the day, many of them are probably working another job. Not to mention 2.9 miles in NYC isn’t like 2.9 miles in Champaign Illinois, that can be a long ride.

    But there are a ton of factors, maybe there was no drivers in the area, maybe everyone was busy, but you still took the ride, so obviously it wasn’t too crazy. Uber will continue to charge what they can, but I’m sure the number of available drivers willing to take a fare for that price (The price Uber offers them, not the end user price), will always matter.

    Infinitenonblondes in the comments talks about a 3 mile ride, 8 bucks to go there, 60 bucks to leave, because it was a concert. The demand for a ride right after a concert is going to be at record level peaks… of course it’s going to go through the roofs.

    • lazyplayboy@lemmy.world
      link
      fedilink
      English
      arrow-up
      16
      arrow-down
      1
      ·
      edit-2
      1 year ago

      Only if fully able-bodied and there’s safe footpath present, but yeah, more of us should just walk.

      • FuglyDuck@lemmy.world
        link
        fedilink
        English
        arrow-up
        4
        arrow-down
        4
        ·
        edit-2
        1 year ago

        That’s an hour walk- one way- for the the “average” person.

        Throw in climate hazards- winter where I live, that walk is happening in -10f temperatures, probably with wind blasting enough to be deadly.

        In summer, we typically have temperatures reaching 98-101 f for about a week with muggy-as-hell 80’s for several months. Also enough to be deadly.

        Further, let’s say hypothetically, that’s a grocery run. Frozen goods out for that long pose a food safety risk.unless your lugging an ice packed cooler or something… which kinda sounds like my personal version of hell… that’s also likely to, you know, be deleterious to one’s health.

        (Okay so maybe you luck out and just get the squirts.)

        • Corkyskog@sh.itjust.works
          link
          fedilink
          English
          arrow-up
          2
          ·
          edit-2
          1 year ago

          Who is going from Manhattan to West side, or visa versa for groceries?

          And the coldest NYC has ever gotten was -1F on Feb 14th 2016, with an average low of 26 degrees in their coldest month.

          • FuglyDuck@lemmy.world
            link
            fedilink
            English
            arrow-up
            1
            arrow-down
            1
            ·
            edit-2
            1 year ago

            I live in Minnesota, not NY, and even in Minneapolis, the density of actual grocers is not that high

            In any case, most deaths happen from hypothermia at 35-25 F, so that hour long exposure is still potentially lethal

      • Aux@lemmy.world
        link
        fedilink
        English
        arrow-up
        5
        arrow-down
        7
        ·
        1 year ago

        People who can’t walk usually can’t drive either. Stop with this irrelevant “able body” argument.

    • romaselli@lemmygrad.ml
      link
      fedilink
      English
      arrow-up
      1
      ·
      1 year ago

      Not if where you live is a car-centric hellhole with uneven, badly kept or sometimes even nonexistent sidewalks, and where cars are eager to run you over at every intersection because they have a “Why are you walking? You must be a poor so fuck you.” Mentality

      • chickenwing@lemmy.world
        link
        fedilink
        English
        arrow-up
        1
        ·
        1 year ago

        I live in Houston. Probably the least pedestrian friendly city on earth. I would still walk over paying that.

  • yabai@lemmy.world
    link
    fedilink
    English
    arrow-up
    9
    arrow-down
    16
    ·
    1 year ago

    If what he says is true, that it’s going up because of driver pay, that’s good at least. Uber at least has competition in Lyft, and both have a lot more markets to enter around the world by chipping away the established local taxi businesses, which can also compete by dropping their prices…

    Overall I think Uber is a net positive. But $50 is a pretty ridiculous fee.